SUPPORT
Support
Help for your photographic workflow.
Read the manual →Why does my RAW file not open?
Check RAW Supported Cameras in the app. Support depends on your camera model and macOS version.
What happens after the free trial?
You can continue browsing, editing, and saving development settings. Export requires the full version. The trial does not charge you automatically.
How do I access my photo library?
Allow access to Photos in macOS. Retrieving images stored only in iCloud may require a network connection.
Can I read the manual offline?
Yes. Open the bundled user manual from the Help menu in the app.
Contact
Contact ↗When contacting support, include your app and macOS versions, camera model, and steps to reproduce the issue. Please confirm whether files are needed before sending photos or other files containing personal or location information.